Got questions?

We’re here to help.

Search our help centre

Are the ETFs in ARKI Growth SGD or USD denominated?

Why does ARKI Growth hold cash if it's an equity portfolio?

How does the Tactical allocation work?

How much of my ARKI Growth portfolio is invested in equities?

Are there fees for investing in ARKI Growth?

Is there a minimum holding period or minimum investment for ARKI Growth?

Can I lose money in ARKI Growth?

Is ARKI Growth suitable for short-term goals?

What does ARKI Growth invest in?

What is ARKI Growth?

Are there fees for investing in ARKI Income?

Is there a minimum holding period or minimum investment for ARKI Income?

Is my principal in ARKI Income protected?

What does ARKI Income invest in?

What is ARKI Income?

Where can I see the exact mission requirements and calculations?

Does the boost apply to my entire ARKI Cash balance?

What do I need to do to earn the boost?

What is ARKI Cash Rewards?

Where can I find the current missions, rates, and requirements?

Can Arki Finance withhold or reverse a reward I've earned?

What happens if the programme or a mission is suspended or ends?

Are programme benefits the same as investment returns?

Can the missions, rates, or terms change?

How long does the Arki Rewards Programme run?

Do I need to sign up for the Arki Rewards Programme?

Which products are part of the Arki Rewards Programme?

What is the Arki Rewards Programme?

Are there any fees for investing in ARKI Cash?

Is there a minimum holding period or minimum investment for ARKI Cash?

Is ARKI Cash suitable for long-term investing?

Is ARKI Cash the same as a bank savings account?

What does ARKI Cash invest in?

What is ARKI Cash?

Does Arki Finance automatically de-risk my portfolio during a market downturn, or only rebalance on schedule?

Can I exclude specific sectors, industries, or companies from my portfolio?

How does Arki Finance select and vet the underlying funds/ETFs in each bucket?

What should I do if I receive a suspicious email or message claiming to be from Arki Finance?

What happens if I lose my phone — can someone else access my account?

Does Arki Finance use two-factor authentication or biometric login to protect my account?

Does closing my account come with any charges?

Are there fees if my account stays inactive for a long time?

Do fees change if my balance crosses certain thresholds?

Can I download my monthly statements?

Does the app support biometric login (Face ID/fingerprint)?

How do I update my personal details (address, employment, email)?

Can I withdraw my money anytime?

Can I fund my account in a currency other than SGD?

Is there a way to set up recurring/automatic monthly deposits?

What happens if I sign up but never make my first deposit?

Can I set up a joint account, or an account for my child?

Can I open more than one Arki Finance account?

Is there a cost to speak with a Client Advisor?

Does Arki Finance offer any ESG, Shariah-compliant, or thematic portfolio options?

What makes Arki Finance different from buying ETFs or unit trusts myself?

Can Arki Finance amend or cease the Arki Stability & Access Programme early?

Can I see the performance of individual funds within a bucket?

How long does the Arki Stability & Access Programme run?

Who is eligible for the Arki Stability & Access Programme?

What are the promotional rates under the Arki Stability & Access Programme?

What is the Arki Stability & Access Programme?

What do I get if I refer a friend?

How do I refer a friend?

How are complaints or concerns handled?

How does Arki Finance verify my identity during onboarding?

What should I do if I suspect unauthorised access to my account?

Will my personal data be shared with third parties?

How does Arki Finance protect my personal data?

What happens to my money if Arki Finance stops operating?

Is my money safe with Arki Finance?

Does Arki Finance charge FX fees for USD-denominated investments?

When and how are management fees deducted?

Are there fees for moving funds between buckets?

Is there a lock-in period on any of Arki Finance's buckets?

Are there any fees for deposits, withdrawals, or top-ups?

Are projected returns shown in the app net of fees?

Are there fees on top of Arki Finance's management fee?

What management fees does Arki Finance charge?

Do I have to pay to open an Arki Finance account?

Can I fund my account with CPF or SRS?

What is TWRR and why is my return showing differently from my dollar gain or loss?

How do I view my portfolio performance charts?

What is inside each bucket?

How are portfolio rebalancing decisions made?

How often are portfolios reviewed and rebalanced?

How do I change my allocation across buckets after I've invested?

Can I invest in just one bucket?

Can I withdraw to a different bank account than the one I deposited from?

Will I receive the exact amount I requested when withdrawing?

How do I withdraw funds from my account and how long does it take?

Can I make a deposit from a bank account not in my name?

Which bank does Arki Finance use to hold client money?

Are there other deposit methods available?

How do I deposit funds into my Arki Finance account?

How do I get in touch with Arki Finance support?

How do I close my Arki Finance account?

How do I reset my PIN if I have forgotten it?

What happens if I change my mobile number?

How much do I need to start investing with Arki Finance?

Is there an alternative to SingPass for verification?

No suggestions found for

No items found.

Talk to us

Can’t find what you’re looking for? Our team is here to help.

Book a call

Speak 1-on-1 with our team

We typically respond within 1 to 2 business days.